The results so far are shown below.
Total responses: 235
1 | Overall, how would you rate the availability of appointments at this practice? | ||
Very good | 118 | 50% | |
Good | 85 | 36% | |
Fair | 24 | 10% | |
Poor | 7 | 2% | |
Don't know | 1 | 0% | |
2 | In general when you have contacted the surgery to make an appointment how easy was it to get an appointment for the time you wanted? | ||
Very easy | 94 | 40% | |
Fairly easy | 123 | 52% | |
Not very easy | 17 | 7% | |
2 a) | If you have selected 'Not very easy' please specify the time of day you requested? | ||
[text response - see individual responses] | |||
3 | Were you able to see the GP / Nurse you wanted to see? | ||
Yes | 159 | 67% | |
No | 19 | 8% | |
Did not want a specific GP / Nurse | 57 | 24% | |
3 a) | If you selected 'No', who was the GP / Nurse that you wanted to see? | ||
[text response - see individual responses] | |||
4 | When did you last see a Doctor here at the Surgery? | ||
In the past 3 months | 159 | 67% | |
Between 3 and 6 months ago | 45 | 19% | |
6 months - 1 year ago | 26 | 11% | |
I have never been seen at my present GP surgery | 4 | 1% | |
5 | Think about the last time you tried to see a doctor fairly quickly. Were you able to see a doctor on the same day or in the next two working days that the GP Surgery was open? | ||
Yes | 188 | 81% | |
No | 21 | 9% | |
Do not know/never needed to | 22 | 9% | |
6 | If you weren't able to be seen during the next 2 working days that the GP Practice was open, why was that? (Please select all that apply) | ||
There weren't any appointments | 31 | 13% | |
Times offered didn't suit me | 13 | 5% | |
Appointment was with a Doctor who I Didn't want to see | 5 | 2% | |
The Nurse Practitioner was free but I wanted to see a Doctor | 4 | 1% | |
I wanted to see a particular Doctor | 10 | 4% | |
Can't remember | 17 | 7% | |
7 | Are you aware that we have a Nurse Practitioner who can see you for acute problems as well as long term disease management and can prescribe medication? | ||
Yes | 204 | 87% | |
No | 28 | 12% | |
8 | In future would you consider seeing our Nurse Practitioner if you could not get an appointment with a Doctor? | ||
Yes | 219 | 95% | |
No | 10 | 4% | |
9 | Are you aware that you can book an appointment up to 3 months ahead? | ||
Yes | 125 | 53% | |
No | 108 | 46% | |
10 | When booking an appointment, how easy do you find getting through to us on the telephone? | ||
Very easy | 169 | 73% | |
Difficult at certain times of the day | 61 | 26% | |
Not at all easy | 1 | 0% | |
11 | If you need an urgent appointment, can you normally get one on the same day? | ||
Yes | 126 | 55% | |
No | 27 | 11% | |
Haven't tried recently | 74 | 32% | |
12 | In general how satisfied are you with the clinical care you get at the Surgery? | ||
Very | 186 | 80% | |
Fairly | 35 | 15% | |
Neither satisfied nor dissatisfied | 2 | 0% | |
Quite satisfied | 8 | 3% | |
Very dissatisfied | 1 | 0% | |
13 | How helpful do you find our receptionists at the Surgery? | ||
Very | 196 | 84% | |
Fairly | 34 | 14% | |
Not very | 2 | 0% | |
Not at all | 0 | 0% | |
14 | Would you recommend the Surgery to someone who has just moved to the local area? | ||
Yes | 221 | 96% | |
Maybe | 7 | 3% | |
Not sure | 2 | 0% | |
Probably not | 0 | 0% | |
Definitely not | 0 | 0% | |
15 | About You Age Group | ||
under 16 | 0 | 0% | |
17-24 | 5 | 2% | |
25-34 | 30 | 12% | |
35-44 | 57 | 24% | |
45-54 | 51 | 22% | |
55-64 | 40 | 17% | |
65-74 | 34 | 14% | |
75-84 | 14 | 6% | |
85-89 | 0 | 0% | |
Over 90 | 0 | 0% | |
16 | Are you? | ||
Male | 84 | 37% | |
Female | 142 | 62% | |
17 | Do you have any long term conditions? | ||
[text response - see individual responses] | |||
18 | What is the ethnic background with which you most identify? | ||
White British | 223 | 96% | |
White Irish | 1 | 0% | |
Mixed White and Black Caribbean | 0 | 0% | |
Mixed White and Black African | 0 | 0% | |
Mixed White and Asian | 1 | 0% | |
Asian Indian or British Indian | 1 | 0% | |
Asian Pakistani or British Pakistani | 0 | 0% | |
Black Caribbean or British Caribbean | 0 | 0% | |
Black African or British African | 0 | 0% | |
Any other background | 3 | 1% | |
Chinese | 1 | 0% | |
19 | Please make any additional comments or suggestions... | ||
[text response - use View Comments] |