Patient Survey 2013 / 2014 Results

The results so far are shown below.

Total responses: 235

1Overall, how would you rate the availability of appointments at this practice?
     Very good118
 50%
     Good85
 36%
     Fair24
 10%
     Poor7
 2%
     Don't know 10%
2In general when you have contacted the surgery to make an appointment how easy was it to get an appointment for the time you wanted?
     Very easy94
 40%
     Fairly easy123
 52%
     Not very easy 17
 7%
2 a)If you have selected 'Not very easy' please specify the time of day you requested?
 [text response - see individual responses]
3Were you able to see the GP / Nurse you wanted to see?
     Yes159
 67%
     No19
 8%
     Did not want a specific GP / Nurse 57
 24%
3 a)If you selected 'No', who was the GP / Nurse that you wanted to see?
 [text response - see individual responses]
4When did you last see a Doctor here at the Surgery?
     In the past 3 months159
 67%
     Between 3 and 6 months ago45
 19%
     6 months - 1 year ago26
 11%
     I have never been seen at my present GP surgery 4
 1%
5Think about the last time you tried to see a doctor fairly quickly. Were you able to see a doctor on the same day or in the next two working days that the GP Surgery was open?
     Yes188
 81%
     No21
 9%
     Do not know/never needed to 22
 9%
6If you weren't able to be seen during the next 2 working days that the GP Practice was open, why was that? (Please select all that apply)
     There weren't any appointments31
 13%
     Times offered didn't suit me13
 5%
     Appointment was with a Doctor who I Didn't want to see5
 2%
     The Nurse Practitioner was free but I wanted to see a Doctor4
 1%
     I wanted to see a particular Doctor10
 4%
     Can't remember 17
 7%
7Are you aware that we have a Nurse Practitioner who can see you for acute problems as well as long term disease management and can prescribe medication?
     Yes204
 87%
     No 28
 12%
8In future would you consider seeing our Nurse Practitioner if you could not get an appointment with a Doctor?
     Yes219
 95%
     No 10
 4%
9Are you aware that you can book an appointment up to 3 months ahead?
     Yes125
 53%
     No 108
 46%
10When booking an appointment, how easy do you find getting through to us on the telephone?
     Very easy169
 73%
     Difficult at certain times of the day61
 26%
     Not at all easy 10%
11If you need an urgent appointment, can you normally get one on the same day?
     Yes126
 55%
     No27
 11%
     Haven't tried recently 74
 32%
12In general how satisfied are you with the clinical care you get at the Surgery?
     Very186
 80%
     Fairly35
 15%
     Neither satisfied nor dissatisfied20%
     Quite satisfied8
 3%
     Very dissatisfied 10%
13How helpful do you find our receptionists at the Surgery?
     Very196
 84%
     Fairly34
 14%
     Not very20%
     Not at all 00%
14Would you recommend the Surgery to someone who has just moved to the local area?
     Yes221
 96%
     Maybe7
 3%
     Not sure20%
     Probably not00%
     Definitely not 00%
15About You
Age Group
     under 1600%
     17-245
 2%
     25-3430
 12%
     35-4457
 24%
     45-5451
 22%
     55-6440
 17%
     65-7434
 14%
     75-8414
 6%
     85-8900%
     Over 90 00%
16Are you?
     Male84
 37%
     Female 142
 62%
17Do you have any long term conditions?
 [text response - see individual responses]
18What is the ethnic background with which you most identify?
     White British223
 96%
     White Irish10%
     Mixed White and Black Caribbean00%
     Mixed White and Black African00%
     Mixed White and Asian10%
     Asian Indian or British Indian10%
     Asian Pakistani or British Pakistani00%
     Black Caribbean or British Caribbean00%
     Black African or British African00%
     Any other background3
 1%
     Chinese 10%
19Please make any additional comments or suggestions...
 [text response - use View Comments]

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