Patient Survey 2012 / 2013 Analysis

The results so far are shown below.

Total responses: 190

1Getting an Appointment
When did you last see a Doctor here at the Surgery?
     In the past 3 months135
     Between 3 and 6 months ago24
     Between 6 months and 1 year ago27
     I have never been see at my present GP Surgery 2
2If you have not seen a Doctor for more than 6 months, why is that?
     I haven't needed to see a Doctor29
     I couldn't be seen at a convenient time to suit me2
     I couldn't get to my appointment easily00%
     Another reason5
     N/A 8
3Think about the last time you tried to see a Doctor fairly quickly. Were you able to see a Doctor on the same day or in the next two working days that the GP Surgery was open?
     Can't remember 6
4If you weren't able to be seen during the next 2 working days that the GP Surgery was open, why was that?
     There weren't any appointments31
     Times offered didn't suit me7
     Appointment was with a Doctor who I didn't want to see2
     The Nurse Practitioner was free but I wanted to see a Doctor3
     Another reason2
     Can't remember 3
5Are you aware that we have a Nurse Practitioner who can see you for acute problems as well as long term disease management and can prescribe medication?
     No 18
6In future would you consider seeing our Nurse Practitioner if you could not get an appointment with a Doctor?
     No 8
7In the past year, have you tried to book ahead for an appointment with a Doctor or Nurse Practitioner? (By booking ahead, we mean booking an appointment more than two working days in advance.)
     Can't remember 4
8Are you aware that we run a late clinic on Thursday evening for commuters and an early clinic on Friday mornings starting at 7:45am?
     Not publicised properly 13
9When booking an appointment, how easy do you find getting through to us on the telephone?
     Very easy127
     Difficult at certain times of the day58
     Not at all easy 3
10If you need an urgent appointment, can you normally get one on the same day?
     Haven't tried recently 58
11Clinical Care
In general how satisfied are you with the clinical care you get at the Surgery?
     Very satisfied148
     Fairly satisfied28
     Neither satisfied nor dissatisfied2
     Quite dissatisfied8
     Very dissatisfied 3
12When you were seen by the Doctor or Nurse Practitioner did the Doctor take notice of your views about how to deal with your health problem?
     Don't know9
     Not at all 00%
13Did you and the Doctor or Nurse Practitioner agree how best to manage your health problem?
     Don't know5
     Not at all 00%
14Did you feel able to ask as many questions as you wanted about your health?
     No 6
15Do you feel that there are sufficient Health Promotion leaflets in the Surgery to cover your needs?
     No 9
15 a)What Health Promotion leaflets would you like to see in the Surgery:
 [text response - use View Comments]
16How helpful do you find our receptionists at the Surgery?
     Very helpful150
     Fairly helpful36
     Not very helpful10%
     Not at all helpful 00%
17How clean is the Surgery?
     Very clean180
     Fairly clean8
     Not very clean00%
     Not at all clean00%
     Don't know 00%
18Would you recommend the Surgery to someone who has just moved to the local area?
     Not sure3
     Probably not00%
     Definitely not 00%
19Any additional comments?
 [text response - use View Comments]

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