Patient Survey 2012 / 2013 Analysis

The results so far are shown below.

Total responses: 190

1	Getting an Appointment When did you last see a Doctor here at the Surgery?
	In the past 3 months	135	71%
	Between 3 and 6 months ago	24	12%
	Between 6 months and 1 year ago	27	14%
	I have never been see at my present GP Surgery	2	1%
2	If you have not seen a Doctor for more than 6 months, why is that?
	I haven't needed to see a Doctor	29	65%
	I couldn't be seen at a convenient time to suit me	2	4%
	I couldn't get to my appointment easily	0	0%
	Another reason	5	11%
	N/A	8	18%
3	Think about the last time you tried to see a Doctor fairly quickly. Were you able to see a Doctor on the same day or in the next two working days that the GP Surgery was open?
	Yes	159	85%
	No	21	11%
	Can't remember	6	3%
4	If you weren't able to be seen during the next 2 working days that the GP Surgery was open, why was that?
	There weren't any appointments	31	16%
	Times offered didn't suit me	7	3%
	Appointment was with a Doctor who I didn't want to see	2	1%
	The Nurse Practitioner was free but I wanted to see a Doctor	3	1%
	Another reason	2	1%
	Can't remember	3	1%
5	Are you aware that we have a Nurse Practitioner who can see you for acute problems as well as long term disease management and can prescribe medication?
	Yes	171	90%
	No	18	9%
6	In future would you consider seeing our Nurse Practitioner if you could not get an appointment with a Doctor?
	Yes	177	95%
	No	8	4%
7	In the past year, have you tried to book ahead for an appointment with a Doctor or Nurse Practitioner? (By booking ahead, we mean booking an appointment more than two working days in advance.)
	Yes	140	74%
	No	43	22%
	Can't remember	4	2%
8	Are you aware that we run a late clinic on Thursday evening for commuters and an early clinic on Friday mornings starting at 7:45am?
	Yes	94	49%
	No	82	43%
	Not publicised properly	13	6%
9	When booking an appointment, how easy do you find getting through to us on the telephone?
	Very easy	127	67%
	Difficult at certain times of the day	58	30%
	Not at all easy	3	1%
10	If you need an urgent appointment, can you normally get one on the same day?
	Yes	101	54%
	No	25	13%
	Haven't tried recently	58	31%
11	Clinical Care In general how satisfied are you with the clinical care you get at the Surgery?
	Very satisfied	148	78%
	Fairly satisfied	28	14%
	Neither satisfied nor dissatisfied	2	1%
	Quite dissatisfied	8	4%
	Very dissatisfied	3	1%
12	When you were seen by the Doctor or Nurse Practitioner did the Doctor take notice of your views about how to deal with your health problem?
	Yes	174	93%
	No	3	1%
	Don't know	9	4%
	Not at all	0	0%
13	Did you and the Doctor or Nurse Practitioner agree how best to manage your health problem?
	Yes	177	94%
	No	5	2%
	Don't know	5	2%
	Not at all	0	0%
14	Did you feel able to ask as many questions as you wanted about your health?
	Yes	180	96%
	No	6	3%
15	Do you feel that there are sufficient Health Promotion leaflets in the Surgery to cover your needs?
	Yes	162	94%
	No	9	5%
15 a)	What Health Promotion leaflets would you like to see in the Surgery:
	[text response - use View Comments]
16	How helpful do you find our receptionists at the Surgery?
	Very helpful	150	80%
	Fairly helpful	36	19%
	Not very helpful	1	0%
	Not at all helpful	0	0%
17	How clean is the Surgery?
	Very clean	180	95%
	Fairly clean	8	4%
	Not very clean	0	0%
	Not at all clean	0	0%
	Don't know	0	0%
18	Would you recommend the Surgery to someone who has just moved to the local area?
	Yes	179	96%
	Maybe	4	2%
	Not sure	3	1%
	Probably not	0	0%
	Definitely not	0	0%
19	Any additional comments?
	[text response - use View Comments]

Download PDF