Patient Survey Analysis

The results so far are shown below.

Total responses: 150

1	When did you last see a Doctor at the Surgery?
	In the past 3 months	118	79%
	Between 3 and 6 months ago	15	10%
	More than 6 months ago	12	8%
	I have never been seen at my present Surgery	4	2%
2	If you haven't seen a Doctor in the past 6 months, why is that?
	I haven't need to see a doctor	19	12%
	I couldn't be seen at a convenient time	0	0%
	I couldn't get to my appointment easily	2	1%
	I didn't like or trust the doctors	0	0%
	Another reason	3	2%
3	Which of the following methods would you prefer to use to book an appointment at the Surgery?
	In person	31	20%
	By phone	118	78%
	Online	42	28%
	No preference	12	8%
4	Think about the last time you tried to see a Doctor fairly quickly. Were you able to see a Doctor on the same day or in the next two working days that the Surgery was open?
	Yes	121	81%
	No	28	18%
5	If you weren't able to be seen during the next 2 working days that the Surgery was open, why was that?
	There weren't any appointments	26	17%
	Times offered didn't suit	8	5%
	Appointment was with a Doctor who I didn't want to see	7	4%
	A nurse was free but I wanted to see a Doctor	0	0%
	Another reason	1	0%
6	Have you ever had a telephone consultation?
	Yes	37	25%
	No	108	74%
7	Would you consider making an appointment for a telephone consultation in future?
	Yes	108	75%
	No	36	25%
8	If your answer to Q7 is Yes, then what situation would you use a telephone Consultation for?
	New Urgent problem	48	32%
	New routine problem	46	30%
	When a face to face appointment was not available	70	46%
	Other	10	6%
9	In the past 6 months, have you tried to book ahead for an appointment with a Doctor? (By 'booking ahead' we mean booking an appointment more than two working days in advance.)
	Yes	89	63%
	No	52	36%
10	Last time you tried, were you able to get an appointment with a Doctor more than 2 working days in advance?
	Yes	82	73%
	No	29	26%
11	Missed appointments are a problem for the practice. Have you ever missed an appointment without notifying the practice in advance?
	Yes	15	10%
	No	134	89%
11 a)	Can you easily contact the Practice when you wish to cancel an appointment?
	Always	98	74%
	Most of the time	24	18%
	Usually	6	4%
	Sometimes	2	1%
	Never	1	0%
12	Is there a particular Doctor you prefer to see at the Surgery?
	Yes	85	56%
	No	65	43%
	There is usually only one Doctor at my Surgery	0	0%
13	How often do you see the Doctor you prefer?
	Always or most of the time	53	42%
	A lot of the time	22	17%
	Some of the time	24	19%
	Never or almost never	12	9%
	Not tried at this Surgery	15	11%
14	How many days do you usually have to wait to get an appointment with the Doctor of your choice?
	My Doctor does not have an appointment system	3	2%
	Don't usually get an appointment with the Doctor of my choice	17	14%
	Same day	8	7%
	Next day	19	16%
	2 days	36	31%
	3 days	15	13%
	4-5 days	14	12%
	8 days or longer	2	1%
15	The last time you saw a Doctor at the surgery how good was the Doctor at each of the following:
15 a)	Giving you enough time?
	Very good	96	66%
	Good	42	28%
	Neither good nor poor	4	2%
	Poor	3	2%
	Very poor	0	0%
15 b)	Asking about your symptoms?
	Very good	94	65%
	Good	39	27%
	Neither good nor poor	7	4%
	Poor	2	1%
	Very poor	1	0%
15 c)	Listening?
	Very good	94	65%
	Good	39	27%
	Neither good nor poor	6	4%
	Poor	4	2%
	Very poor	1	0%
15 d)	Explaining tests and treatments?
	Very good	78	57%
	Good	42	30%
	Neither good nor poor	11	8%
	Poor	3	2%
	Very poor	2	1%
15 e)	Involving you in decisions about your care?
	Very good	81	58%
	Good	37	26%
	Neither good nor poor	13	9%
	Poor	6	4%
	Very poor	1	0%
15 f)	Treating you with care and concern?
	Very good	100	68%
	Good	31	21%
	Neither good nor poor	9	6%
	Poor	3	2%
	Very poor	3	2%
15 g)	Taking your problems seriously?
	Very good	95	65%
	Good	34	23%
	Neither good nor poor	9	6%
	Poor	4	2%
	Very poor	3	2%
15 h)	Helping you to understand your problems?
	Very good	83	58%
	Good	37	26%
	Neither good nor poor	12	8%
	Poor	7	4%
	Very poor	2	1%
15 i)	Your Doctor's ability to help you keep yourself healthy by promoting good lifestyle advice?
	Very good	50	48%
	Good	31	30%
	Neither good nor poor	20	19%
	Poor	2	1%
	Very poor	0	0%
16	Did you have confidence and trust in the Doctor you saw?
	Yes, definitely	109	74%
	Yes, to some extent	32	21%
	No, not at all	3	2%
	Don't know / can't say	2	1%
17	How easy is it for you get an appointment with a Practice Nurse at the Surgery?
	Very	65	55%
	Fairly	49	41%
	Not easy	3	2%
	Not at all	0	0%
18	Last time you saw a Practice Nurse at the Surgery, how good did you find the Practice Nurse at each of the following:
18 a)	Giving you enough time?
	Very good	92	74%
	Good	28	22%
	Neither good nor poor	3	2%
	Poor	0	0%
	Very poor	0	0%
18 b)	Asking about your symptoms?
	Very good	86	71%
	Good	31	25%
	Neither good nor poor	4	3%
	Poor	0	0%
	Very poor	0	0%
18 c)	Listening?
	Very good	89	72%
	Good	30	24%
	Neither good nor poor	4	3%
	Poor	0	0%
	Very poor	0	0%
18 d)	Explaining tests and treatments?
	Very good	81	67%
	Good	34	28%
	Neither good nor poor	4	3%
	Poor	1	0%
	Very poor	0	0%
18 e)	Involving you in decisions about your care?
	Very good	77	65%
	Good	35	29%
	Neither good nor poor	6	5%
	Poor	0	0%
	Very poor	0	0%
18 f)	Treating you with care and concern?
	Very good	88	72%
	Good	29	23%
	Neither good nor poor	5	4%
	Poor	0	0%
	Very poor	0	0%
18 g)	Taking your problems seriously?
	Very good	85	70%
	Good	30	25%
	Neither good nor poor	5	4%
	Poor	0	0%
	Very poor	0	0%
19	In general, how satisfied are you with the care you get at the Surgery?
	Very satisfied	112	76%
	Fairly satisfied	26	17%
	Neither satisfied nor dissatisfied	5	3%
	Quite dissatisfied	2	1%
	Very dissatisfied	2	1%
20	Would you recommend the Surgery to someone who has just moved to your local area?
	Yes	136	92%
	Might	4	2%
	Not sure	4	2%
	Probably not	2	1%
	Definitely not	1	0%
21	Do you have any additional comments?
	[text response - use View Comments]

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